Introduction
These terms and conditions outline the agreement between Home from Home Canterbury and the parent, guardian or agent arranging services.
Services Provided
Home from Home Canterbury provides:
- Homestay accommodation
- Guardianship support
- Short-term and emergency placements
- Day pupil accommodation arrangements
All services are provided in line with safeguarding and welfare standards.
Bookings and Arrangements
All placements are agreed in advance.
Details including dates, arrangements and expectations will be confirmed prior to the start of the placement.
Fees and Payment
Fees are agreed in advance based on the level of support required.
Payment terms will be confirmed prior to placement.
Failure to meet agreed payment terms may result in services being withdrawn.
Cancellations and Changes
Notice must be provided for any changes or cancellations.
Where changes are made at short notice, availability cannot be guaranteed and additional costs may apply.
Responsibilities
Parents and guardians are responsible for:
- Providing accurate information
- Arranging travel where required
- Ensuring the student complies with expectations
Students are expected to:
- Follow house rules
- Communicate appropriately
- Respect the home environment
Safeguarding
Safeguarding is central to all services.
Any concerns regarding a student’s welfare will be managed in line with safeguarding procedures and may be shared with appropriate parties.
Liability
Home from Home Canterbury cannot be held responsible for:
- Loss or damage to personal belongings
- Issues arising from a student’s behaviour
- Circumstances outside reasonable control
Amendments
These terms may be updated where necessary to reflect changes in services or legal requirements.
Contact
For any queries relating to these terms, please contact:
Becky Stone
Home from Home Canterbury
becky@homefromhomecanterbury.co.uk